Purpose of business plan for key supplier performance
Additionally, service managers, together with sourcing, should keep track on available services, quality standards and service pricing on the market place to enable comparison and fair benchmarking of sourced services.
You can even go further and install advanced purchase order management software, which you can use to create, process, and track purchase orders with your suppliers. It should also create a rollout plan to both the stakeholder and supplier communities. Categorisation can have multiple dimensions, amongst which the most commons are: Service categorisation: What type of services does the vendor provide e.
Other beneficial qualitative value, such as joint overhead reduction and collaborative product development, are hard to measure but can deliver huge results.
Objectives of a business plan
Electronic performance measurement helps to set consistent measures for suppliers in similar categories or projects. But what are other characteristics of good metrics? Figure 5 details some characteristics of good metrics: Another challenge is the question of qualitative versus quantitative information. Make your suppliers feel like they are a part of your business. Quality service There are a number of national and international certification bodies that enable you to check the quality of a potential supplier. This is a forward-focused approach, which can lead to a successful relationship even in the early stages. What methods will work within our company? Implementing technical and organisational means to measure the supplier performance and perform regular review of the supplier Service Level Agreements SLA based on service performance or Key Performance Indicators KPI based on the market benchmarks Market watch and innovation: Understand through discussion with existing suppliers and by interacting with the market what are the latest technology evolutions and solutions, and what are the opportunities to create business value and value to customer using technology Contract lifecycle management: Managing operationally the supplier contracts through their lifecycle creation, amendments, renewal, termination and generate analytics to provide insights to the company sourcing strategy. In the past decade, however, both manufacturing and service firms have become increasingly aware of the importance of supplier performance and its critical impact on their own performance and market competitiveness. Successful results include: reduced costs, reduced risks, and increased value. Supplier recognition should not be approached casually. Price is what you pay, value is what you get Nothing is better for growing your profits than getting a quality service or materials for the right price. Firms should concentrate on strategic suppliers who are integrated business partners as well as core suppliers, who require integration and development plus other suppliers that may supply a high-cost or high-risk item. The most widely recognised and respected of these is the International Organization for Standardization ISO certificate. In relation to the industry situation and market trends, you should list the competitive advantages of the supplier.
Figure 4 highlights sources of performance information. Sometimes quantitative information can give a false sense of security, as it can be subject to data integrity problems.
The overall SPM strategy should make sure it is aligned with corporate objectives so they enhance them not conflict with them. Technology makes supplier relationship management simple Invest in supplier management software to keep track of information about your suppliers in one place.
Supplier performance measurement pdf
Otherwise, SPM can become an empty process with no teeth or results. Developing Good Metrics and Scorecards This article has described how to create metrics that are aligned with the rest of the company. Figure 5 details some characteristics of good metrics: Another challenge is the question of qualitative versus quantitative information. How hard can that be? If we missed any strategies your organization uses for SRM, please share your strategies in the comments section to help make this an even more useful resource. More KPMs on a scorecard increase complexity and may require additional resources to derive and manage. Would the supplier add more value if its performance improved? It should be undertaken only after a fully-functioning SPM program is in place. You can even go further and install advanced purchase order management software, which you can use to create, process, and track purchase orders with your suppliers. They generally offer the lowest prices because they are selling in large quantities, and are reluctant to work with smaller orders. While often led by Procurement, an effective SPM process should include key internal stakeholders who interact with suppliers as well as the suppliers themselves.
Otherwise, SPM can become an empty process with no teeth or results. It also sends a positive message to customers about a company's commitment to excellence.
You should also consider differences in currency, VAT rates, and other financial differences.
based on 56 review